When a policyholder needs their insurer's help in an emergency, they file a claim with their provider. The Insurance Claim Handler is the person in charge of receiving and processing the claim. Claims Handler Jobs at Exchange Street is part of a Customer Service team for insurance companies. It is their responsibility to keep track of the client's personal information, recollect their insurance policy, and assist them with the claim process. When hospitals, mechanic shops, engineers, and other specialists are needed to assess and work on a claim, they communicate with them. Visit our website for more information.